What information we collect
We may collect personal information including:
Your name;
Company name;
Email address;
Phone number;
Business address or location;
Information you provide when contacting us;
Information relevant to an enquiry or engagement; and
Limited website usage information collected through cookies and analytics.
If you engage Restr, we may collect additional information reasonably required to provide our services.
How we collect information
We collect information when you:
Visit our website;
Submit an enquiry;
Contact us by phone, email or messaging applications;
Interact with our social media channels;
Meet with us;
Engage us to provide services; or
Communicate with us throughout an engagement.
We may also receive information from professional advisers, referrers or other third parties where authorised or permitted by law.
Why we collect information
We use personal information to:
Respond to enquiries;
Assess whether we can assist you;
Provide our professional services;
Undertake conflict checks;
Communicate with clients and stakeholders;
Comply with legal, professional and regulatory obligations;
Improve our website and services; and
Provide updates, articles or information about our services where permitted by law.
You may opt out of marketing communications at any time.
Confidential enquiries
We understand that enquiries often involve sensitive financial or commercial matters.
Information provided during an enquiry is treated with appropriate confidentiality and used only to assess and respond to your enquiry.
Submitting an enquiry or speaking with us does not create a professional relationship. Restr is only engaged once both parties have agreed to a formal written engagement.
Sensitive commercial information
Our work frequently involves commercially sensitive information, including financial information, restructuring proposals and creditor matters.
We treat this information with appropriate care and only use or disclose it where necessary to provide our services, comply with legal or professional obligations, undertake conflict checks, or with your authority.
Cookies, analytics and social media
We use cookies and website analytics to understand how visitors use our website and to improve its performance.
Restr may maintain official social media channels, including LinkedIn, Facebook, Instagram, X (formerly Twitter), WhatsApp Business and other platforms from time to time.
If you interact with us through these platforms, your information will also be subject to the relevant platform's own privacy policy.
Technology
We use modern business technology, including cloud-based systems and AI-assisted tools, to help deliver our services efficiently and securely. Confidential, personal or client information is only processed through these tools where appropriate safeguards apply, and professional judgement remains the responsibility of Restr at all times.
Disclosure of information
We only disclose personal information where reasonably necessary to provide our services or where required by law.
This may include disclosure to:
Professional Advisers;
Technology and Cloud Service Providers;
It Support Providers;
Insurers;
Regulators;
Courts;
Government Agencies; or
Other Parties Connected With Providing Our Services.
Our business systems currently include Microsoft 365, OneDrive, Dropbox, Karbon and Xero. We may introduce additional business systems, including CRM and marketing platforms, as our business evolves.
Some of our service providers, including cloud and software providers, may store or process information outside Australia, including in the United States.
Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security standards and comply with applicable privacy laws and contractual obligations for the protection of personal information.
We do not sell personal information.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access.
While we take reasonable steps to protect your information, no method of electronic communication or electronic storage can be guaranteed to be completely secure.
Retention
We retain personal information only for as long as reasonably necessary, having regard to our legal, regulatory, professional and business obligations.
As a guide:
Enquiries that do not proceed to an engagement are generally deleted or de-identified within 12 months, unless we are required to retain them for legal, regulatory or conflict-check purposes.
Client and engagement records are generally retained for a minimum of seven years following completion of the relevant engagement or transaction, or longer where required by law or professional obligations.
Marketing and subscriber information is retained until you unsubscribe or ask us to remove your details, after which it is deleted or de-identified within a reasonable period.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it. Residual copies may remain temporarily in secure backup systems as part of our normal disaster recovery processes.
Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
Third-party websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their privacy policies.
Complaints
If you have a privacy concern, please contact us so we can investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations. The latest version will always be available on our website.
